Checking Network Connectivity

To verify that your Ingenico device can communicate over the network, you can perform a ping test. Keep in mind that some networks may block ping requests, so a failed ping does not always indicate a connectivity issue.

Ping on Windows

1. Press Windows key + R.
2. Type cmd and press Enter.
3. In the Command Prompt, type:

   ping <IP address or hostname>

   Examples:

   ping 192.168.1.50
   ping google.com

4. Press Enter to run the test.

Optional: To run a continuous ping, type ping -t <IP address> and press Ctrl + C to stop.

Ping on Mac

1. Open Spotlight by pressing Command (⌘) + Space.
2. Type Terminal and press Enter.
3. In the Terminal, type:

   ping <IP address or hostname>

   Examples:

   ping 192.168.1.50
   ping google.com

4. Press Enter. The ping will keep running until you stop it.
5. Press Control (⌃) + C to stop the test and view statistics.

Reading Ping Results

• Replies received: Network connectivity is working.
• Request timed out: Device may be unreachable, offline, or blocking ping.
• Destination host unreachable: Likely a network configuration issue (IP, gateway, etc.).